Intelligent Systems in the Workplace: Design, Applications, and User Experience 


Publisher: Springer

Edited by:

Constantinos K. Coursaris, Ph.D. –

Pierre-Majorique Léger, Ph.D. –

Joerg Beringer, Ph.D. –


Chapter submission deadline: October 1, 2022


Rapid advancements in Artificial Intelligence (AI) are manifesting in increasingly sophisticated – often referred to as ‘intelligent’ – technologies and systems. Many of these technological innovations involve the harnessing of ‘intelligent agents’, which are being used by organizations around the world to generate value via increased efficiency, effectiveness, service quality and other performance indicators. Implementations of intelligent agents range from faceless services running in the background, to autonomous agents, and even intelligent assistants that interact and support end users during decision-making.

Despite technological developments, AI-based solutions in context of business are prone to operational limitations and lack of user adoption which hinder the business potential of human-AI interactions. To successfully embed intelligent agents into the human workplace, it is important to understand the concept of shared situational awareness between human and system agents and the meta design principles of establishing a trusted teaming model between human and agent.

Motivated by both the opportunities of utilizing AI in business settings, as well as the challenges that come with them, this book aims to provide a comprehensive view of considerations for the design of intelligent systems, their application in the workplace, and the corresponding user experience. To achieve this aim, the book introduces a conceptual framework for autonomous decision making and execution followed by conceptual and empirical scholarly perspectives as well as case studies from industry.


This book consists of five sections, the first of which being an introduction to the topic of human-centered AI in business. This first section provides a theoretical anchoring of the nuanced relationship between users and the intelligent agents they utilize. The second section presents perspectives on the design of socially-embedded intelligent agents at workplaces. A presentation of various intelligent agents applications in business follows in the third section. The fourth section presents considerations of user experience and its role in the successful design and deployment of AI in the workplace. The final section consists of multiple case studies from different industry sectors ranging from aeronautics and automotive to retail, finance, and healthcare among others. The book concludes with perspectives that enable the reader and practitioner to rethink and plan their own use case for intelligent agents.


Indicative Topics

Contributions on relevant facets of AI in business settings are welcome. A list of indicative, non- exhaustive list of topics for book chapter contributions include:

  • Intelligent agents for decision support
  • Socially embedded intelligent agents
  • Human-AI interaction perspectives
  • Human-AI teaming or collaboration
  • Automated business decision-making
  • Autonomous systems
  • Continuously-learning systems
  • Responsible AI
  • Privacy and security
  • Governance
  • Human-centered AI
  • User experience with intelligent agents
  • Strategic role of AI
  • Case studies of AI and intelligent agents in workplaces, such as:
  • Aeronautics
  • Automotive and mobility
  • Finance
  • Healthcare
  • Insurance
  • Retail
  • Supply Chain Management
  • Logistics


Submission Guidelines

Original contributions are welcomed, including conceptual papers, literature reviews, empirical studies, and case studies. Contributions should be at least 3,000 words in length (excluding references, tables, and figures). Manuscripts should be prepared according to Springer’s template files, which can be downloaded from

After preparing their manuscript, authors are invited to submit it in the form of an MS Word or PDF file on EasyChair: . The first page of the submitted file can serve as a cover letter, in which the author(s) state(s) their assessment of where within the above book outline their manuscript best fits.


Important Dates

  • Information Webinar & Workshop 1: August 8, 2022
  • Information Webinar & Workshop 2: September 12, 2022
  • Submission deadline: October 1, 2022
  • First decision: November 15, 2022
  • Revision: December 15, 2022
  • Final decision: January 31, 2023
  • Camera-ready: March 1, 2023